Refund policy

**Return and Exchange Policy**

Thank you for shopping at **Aetheris Trade Co., Limited**! We are always committed to providing you with high-quality products and a pleasant shopping experience. If you are not completely satisfied with the goods you purchased, you can apply for a return or exchange under the following conditions.

**Return and Exchange Conditions**

- The goods must be in **unused** condition and not damaged or worn.

- The **trademark** and all original packaging materials of the goods must be intact and not removed or damaged.

- Return and exchange requests must be made within **14 days**, and requests after this time period will not be accepted.

**No Reason Return and Exchange**

In order to ensure your shopping experience, we provide **14-day no reason return and exchange** service. You can apply for a return or exchange within 14 days after receiving the goods without providing any reason.

**Return and Exchange Process**

1. **Contact Customer Service**: Within 14 days, please contact the customer service team through our official website **aetherisglobals.com** or email to inform the product information you want to return or exchange.

2. **Return of Goods**: After receiving confirmation, please return the goods to the designated address in their original packaging intact and undamaged. The shipping costs shall be borne by the customer unless there are quality problems with the goods.

3. **Refund or Exchange**: After receiving the returned goods, we will check the goods to ensure that they meet the return and exchange conditions. For eligible goods, we will process a refund or arrange an exchange, and the refund will be returned to your original payment method. The processing time is usually 7-10 working days.

**Special Note**

- If the goods have quality problems or do not match the order, customers can enjoy **Free Return and Exchange** service, and the shipping costs shall be borne by us.

- The returned goods must be in original condition, not used or damaged by humans.

We attach great importance to your shopping experience. If you have any questions about returns and exchanges, please feel free to contact our customer service team at any time, and we will be happy to help you.

**Aetheris Trade Co., Limited**——Provide you with worry-free shopping protection!